🔁 Returns & Refunds Policy (Final U.S. Version)

This Returns & Refunds Policy applies to purchases made from LIEL ALBUMS INC., registered at 1811 SILVERSIDE RD STE 260, WILMINGTON, DE 19810 (hereinafter, “The Company,” “We,” or “Us”).

1. Product Classification and General Policy

All Liel Albums products are Custom-Manufactured Goods. This means each product is uniquely produced according to the customer’s uploaded digital files and design specifications.

General Rule: Due to the custom nature of our products, we do not offer returns, exchanges, or refunds based on customer dissatisfaction, change of mind, or customer error (e.g., spelling mistakes, low-resolution file uploads, or design choices made by the customer).

2. Conditions for Return (Defects and Shipping Damage Only)

A return and subsequent refund or replacement will only be authorized if the product arrives with a confirmed Manufacturing Defect or Physical Damage or Non-Conformity to the original order specifications.

A. Examples of Defects Covered:

• Physical Damage at Receipt: Physical damage, tear, or breakage of the product upon receipt, regardless of whether it originated during production or shipping.
• Pages printed incorrectly (e.g., upside down or missing).
• Product delivered not matching the size or paper type selected on the order form.

B. Errors Not Covered:

• Color or brightness variations due to monitor calibration.
• Spelling, grammar, or design errors introduced by the customer in the final files.
• Damage caused by misuse, negligence, or Force Majeure after delivery.

3. Return Process and Timeframe

A. Return Window (Updated)

The customer must report the confirmed defect and request a Return Merchandise Authorization (RMA) within 7 calendar days of the confirmed delivery date.

B. Initiating a Return (RMA)

1. The customer must contact our Customer Service team via info@liel.co.il and provide:
   • The original Order Number.
   • A detailed description of the defect/damage.
   • Photographic evidence (close-up and full shot) clearly showing the issue.
2. Upon verification of the issue, the Company will issue a unique RMA Number and a pre-paid shipping label. Returns sent without an RMA Number will be refused.

4. Return Shipping Logistics

A. Shipping Carrier

Customers must use the carrier and service specified on the pre-paid return label provided by the Company (e.g., UPS Ground).

B. Return Shipping Cost

In cases of a confirmed Manufacturing Defect or shipping damage, the Company will cover the return shipping costs by providing the pre-paid label. If the return is initiated for any other reason, the customer is responsible for all shipping costs.

C. Return Address

All authorized returns must be shipped to our U.S. fulfillment warehouse for inspection:

[Insert U.S. Warehouse Address, e.g., LIEL ALBUMS INC – RETURNS, 123 Main St, Miami, FL 33132]

5. Remedies (Refunds or Replacements)

Once the returned product is received and inspected by our Quality Control team and the issue is verified, the customer may choose one of the following remedies:

A. Product Replacement (Preferred Remedy)

The Company will immediately manufacture and ship a new, identical product at our expense.

B. Full Refund

If the customer prefers a refund, the Company will issue a full refund to the original payment method within 7-10 business days.

🚢 Shipping Policy

1. Fulfillment Location

Liel Albums fulfills all U.S. orders from our dedicated U.S. fulfillment warehouse.

This ensures efficient processing and delivery for our U.S. customer base.

2. Shipping Carriers and Methods

We utilize reliable carriers to ensure timely and secure delivery of your custom photo albums:

3. Shipping Destinations

We offer shipping to all 50 U.S. states, including Alaska and Hawaii.

Restrictions: We do not currently ship to P.O. Boxes (Post Office Boxes) or U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands). A physical street address is required for all deliveries.

4. Pricing and Free Shipping Policy

Shipping costs are calculated at checkout based on the package weight, dimensions, and final destination (ZIP code).

5. Shipping Timeline

The total time from placing your order to receiving your album involves three distinct phases:

A. Production Time (Handling Time)

This is the time required to manufacture your custom album.

• Standard Production Time: 10 Business Days

B. Handling Time

This is the time required for final quality check, packaging, and dispatch after production is complete.

• Handling Time: 1–2 Business Days

C. Delivery Time (Transit Time)

This is the time the carrier takes to transport the packaged order to your specified address.

Note: Business days are Monday through Friday, excluding national holidays.

6. Shipping Options and Restrictions

We currently offer the same shipping options across all 50 states without specific geographical restrictions known at this time.

• Alaska and Hawaii: Deliveries to AK and HI may take slightly longer and may incur a higher calculated shipping rate due to increased carrier costs, even if the order qualifies for free shipping (in which case, standard rates are waived, but surcharges may still apply).
• No P.O. Boxes: As noted above, we require a physical address for delivery.

7. Change of Address and Failed Delivery

• Change of Address: The shipping address cannot be changed once the order has been processed and shipped. Please ensure your delivery details are accurate at checkout.
• Failed Delivery: If a package is returned to our warehouse due to an incorrect address provided by the customer or repeated failed delivery attempts, the customer will be responsible for the cost of reshipping the order.